Flybe: i was left hanging on generic helpline with no...
A Flybe customer review by GetHuman user ~deb from November 18th, 2017
Background on ~deb's case
GetHuman: ~deb - can you tell our other Flybe customers when your case took place?
~deb: Yeah. It was afternoon, on November 9th.
GetHuman: Did you reach out to Flybe, and if so, how?
GetHuman: And which of these common Flybe customer issues best describes the reason you wanted to talk to them?
(Shows ~deb a list of common Flybe problems)
~deb: "Cancel booking" was why I was trying to call.
~deb's review of Flybe customer service
GetHuman: So how would you sum up your experience for GetHuman's Flybe customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~deb: i was left hanging on generic helpline with no one answering my call so i just hung up!**the online site does not allow me to change my credit card or name details and then ACCEPT the change of new details **i am left with NO flight and NO human input. **you guys MUST try harder
GetHuman: Let's quantify your experience contacting Flybe. On a scale of 1 to 5, how easy is it go get help on a Flybe problem?
~deb: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~deb: I'd give them a four out of five on communication.
GetHuman: And what about Flybe's ability to quickly and effectively address your problem?
~deb: For that I would say three out of five.
GetHuman: And finally- any advice for other Flybe customers?
~deb: Call them early in the day or late. Don't forget any personal or account information you might need for Flybe to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~deb taken from his Flybe customer service problem that occurred on November 9th, 2017.