Flybe: Had applied for a refund of a double booking th...
A Flybe customer review by GetHuman user ~SJW from November 26th, 2017
Background on ~SJW's case
GetHuman: ~SJW - can you tell our other Flybe customers when your case took place?
~SJW: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Flybe, and if so, how?
GetHuman: And which of these common Flybe customer issues best describes the reason you wanted to talk to them?
(Shows ~SJW a list of common Flybe problems)
~SJW: "Make a booking" was why I was trying to call.
~SJW's review of Flybe customer service
GetHuman: So how would you sum up your experience for GetHuman's Flybe customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SJW: Had applied for a refund of a double booking that was Flybe's mistake. They admitted that although they'd received the info * weeks ago and had promised to forward the cancellation to the Refund dept, this in fact had not happened and I should now expect to wait for another ** working days before receiving the refund
GetHuman: Let's quantify your experience contacting Flybe. On a scale of 1 to 5, how easy is it go get help on a Flybe problem?
~SJW: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SJW: I'd give them a two out of five on communication.
GetHuman: And what about Flybe's ability to quickly and effectively address your problem?
~SJW: For that I would say five out of five.
GetHuman: And finally- any advice for other Flybe customers?
~SJW: Call them early in the day or late. Don't forget any personal or account information you might need for Flybe to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SJW taken from his Flybe customer service problem that occurred on November 23rd, 2017.