FootSmart.com: Do not use the return label for this company...
A FootSmart.com customer review by GetHuman user ~linda from November 17th, 2017
Background on ~linda's case
GetHuman: ~linda - can you tell our other FootSmart.com customers when your case took place?
~linda: Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to FootSmart.com, and if so, how?
GetHuman: And which of these common FootSmart.com customer issues best describes the reason you wanted to talk to them?
(Shows ~linda a list of common FootSmart.com problems)
~linda: "Cancel order" was why I was trying to call.
~linda's review of FootSmart.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FootSmart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~linda: Do not use the return label for this company. I bought a pair of insoles that I could have mailed back for less than two dollars, but since I used their return label I got a five cents refund on an item I paid *.** for. I will never do business with this company again.
GetHuman: Let's quantify your experience contacting FootSmart.com. On a scale of 1 to 5, how easy is it go get help on a FootSmart.com problem?
~linda: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~linda: I'd give them a one out of five on communication.
GetHuman: And what about FootSmart.com's ability to quickly and effectively address your problem?
~linda: For that I would say four out of five.
GetHuman: And finally- any advice for other FootSmart.com customers?
~linda: Call them early in the day or late. Don't forget any personal or account information you might need for FootSmart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~linda taken from his FootSmart.com customer service problem that occurred on November 15th, 2017.