FootSmart.com: i placed an order about a month ago ,gave my cr...
A FootSmart.com customer review by GetHuman user ~JENNINGS MITCHELL from November 20th, 2017
Background on ~JENNINGS MITCHELL's case
GetHuman: ~JENNINGS MITCHELL - can you tell our other FootSmart.com customers when your case took place?
~JENNINGS MITCHELL: Yes. It was late at night, on November 17th.
GetHuman: Did you reach out to FootSmart.com, and if so, how?
GetHuman: And which of these common FootSmart.com customer issues best describes the reason you wanted to talk to them?
(Shows ~JENNINGS MITCHELL a list of common FootSmart.com problems)
~JENNINGS MITCHELL: "Warranty claim" was why I was trying to call.
~JENNINGS MITCHELL's review of FootSmart.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FootSmart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JENNINGS MITCHELL: i placed an order about a month ago ,gave my credit card number to your rep.it was for an orthopedic **.** with free shipping. i have heard nothing.on feb * **** i called *** *** **** shelia.she said the order was not registered. she would not accept an order ,free of shipping without the number i had previously given to your rep. i said then send me a catalogue. lousy service!!!
GetHuman: Let's quantify your experience contacting FootSmart.com. On a scale of 1 to 5, how easy is it go get help on a FootSmart.com problem?
~JENNINGS MITCHELL: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JENNINGS MITCHELL: I'd give them a three out of five on communication.
GetHuman: And what about FootSmart.com's ability to quickly and effectively address your problem?
~JENNINGS MITCHELL: For that I would say four out of five.
GetHuman: And finally- any advice for other FootSmart.com customers?
~JENNINGS MITCHELL: Call them early in the day or late. Don't forget any personal or account information you might need for FootSmart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JENNINGS MITCHELL taken from his FootSmart.com customer service problem that occurred on November 17th, 2017.