Ford Interest Advantage: My call originated as a result of a previous ca...
A Ford Interest Advantage customer review by GetHuman user ~Steve from November 10th, 2017
Background on ~Steve's case
GetHuman: ~Steve - can you tell our other Ford Interest Advantage customers when your case took place?
~Steve: Sure. It was evening, on October 31st.
GetHuman: Did you reach out to Ford Interest Advantage, and if so, how?
GetHuman: And which of these common Ford Interest Advantage customer issues best describes the reason you wanted to talk to them?
(Shows ~Steve a list of common Ford Interest Advantage problems)
~Steve: "Question" was why I was trying to call.
~Steve's review of Ford Interest Advantage customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford Interest Advantage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Steve: My call originated as a result of a previous call and a letter that I received from Ford. The Representative who I spoke to at Ford is unable to resolve this issue and instead of transferring the call to the legal department, as I requested, sent a message, that will be confusing to the recipient. Is there a number to which a customer can call directly without having to wait a few days before the next communication occurs?
GetHuman: Let's quantify your experience contacting Ford Interest Advantage. On a scale of 1 to 5, how easy is it go get help on a Ford Interest Advantage problem?
~Steve: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Steve: I'd give them a one out of five on communication.
GetHuman: And what about Ford Interest Advantage's ability to quickly and effectively address your problem?
~Steve: For that I would say four out of five.
GetHuman: And finally- any advice for other Ford Interest Advantage customers?
~Steve: Call them early in the day or late. Don't forget any personal or account information you might need for Ford Interest Advantage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Steve taken from his Ford Interest Advantage customer service problem that occurred on October 31st, 2017.