Ford Interest Advantage: took * minutes to get out of the phone tree to...
A Ford Interest Advantage customer review by GetHuman user ~helped from October 28th, 2017
Background on ~helped's case
GetHuman: ~helped - can you tell our other Ford Interest Advantage customers when your case took place?
~helped: Yes I can. It was afternoon, on October 21st.
GetHuman: Did you reach out to Ford Interest Advantage, and if so, how?
GetHuman: And which of these common Ford Interest Advantage customer issues best describes the reason you wanted to talk to them?
(Shows ~helped a list of common Ford Interest Advantage problems)
~helped: "Setup an account" was why I was trying to call.
~helped's review of Ford Interest Advantage customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford Interest Advantage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~helped: took * minutes to get out of the phone tree to get to a person. I then was transferred back to the phone tree. Another * minutes to get a person. She snapped at me when I told her about how I was transferred back to the tree and I just wanted resolution. I hung up on her. * more minutes to get an operator. She fixed my issue in ** seconds. She told me the * method no longer works in the tree. Hit * then a bunch of zeroes to get to an operator
GetHuman: Let's quantify your experience contacting Ford Interest Advantage. On a scale of 1 to 5, how easy is it go get help on a Ford Interest Advantage problem?
~helped: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~helped: I'd give them a five out of five on communication.
GetHuman: And what about Ford Interest Advantage's ability to quickly and effectively address your problem?
~helped: For that I would say one out of five.
GetHuman: And finally- any advice for other Ford Interest Advantage customers?
~helped: Call them early in the day or late. Don't forget any personal or account information you might need for Ford Interest Advantage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~helped taken from his Ford Interest Advantage customer service problem that occurred on October 21st, 2017.