Financed the truck through Ford Motor Credit. T...
A Ford Motor Credit customer review by GetHuman user GetHuman-81441 from November 15th, 2017
Background on GetHuman-81441's case
GetHuman: GetHuman-81441 - can you tell our other Ford Motor Credit customers when your case took place?
GetHuman-81441: Sure. It was afternoon, on November 11th.
GetHuman: Did you reach out to Ford Motor Credit, and if so, how?
GetHuman: And which of these common Ford Motor Credit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-81441 a list of common Ford Motor Credit problems)
GetHuman-81441: "Update Account Information" was why I was trying to call.
GetHuman-81441's review of Ford Motor Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford Motor Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-81441: Financed the truck through Ford Motor Credit. Tried to use a local bank to refinance due to interest rate being half what Ford Credit was. For the last * months I've been making payments to Ford and a local bank. The call taker at Ford told me it wasn't their problem, very rude. I needed to have paperwork filled out by Ford Credit from my local bank. Ford Credit call taker advised there was no place the local bank could fax it and there was no phone number local bank could call. while I try to get this straightened out with my local bank, at least they are polite.
GetHuman: Let's quantify your experience contacting Ford Motor Credit. On a scale of 1 to 5, how easy is it go get help on a Ford Motor Credit problem?
GetHuman-81441: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-81441: I'd give them a five out of five on communication.
GetHuman: And what about Ford Motor Credit's ability to quickly and effectively address your problem?
GetHuman-81441: For that I would say two out of five.
GetHuman: And finally- any advice for other Ford Motor Credit customers?
GetHuman-81441: Call them early in the day or late. Don't forget any personal or account information you might need for Ford Motor Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-81441 taken from his Ford Motor Credit customer service problem that occurred on November 11th, 2017.