Ford: BAD PAINT JOB FROM FACTORY WHITE PLATINUM...
A Ford customer review by GetHuman user GetHuman59914 from December 8th, 2017
Background on GetHuman59914's case
GetHuman: GetHuman59914 - can you tell our other Ford customers when your case took place?
GetHuman59914: Yes. It was afternoon, on December 5th.
GetHuman: Did you reach out to Ford, and if so, how?
GetHuman: And which of these common Ford customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman59914 a list of common Ford problems)
GetHuman59914: "Returns" was why I was trying to call.
GetHuman59914's review of Ford customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman59914: BAD PAINT JOB FROM FACTORY WHITE PLATINUM ***.** EXTRA TWO DIFFERENT COLORS.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman59914: I'VE OWNED A NUMBER OF FORD EXPLORERS FORD EDGES MUSTANG XL *** AND A NUMBER OF FORDS WAY BACK AS FAR AS CAN REMEMBER. NOW I BOUGHT A NEW EDGE LAST WEEK AND I CAN YOU THIS CAR NEEDS A PAINT JOB ,,SAD
GetHuman: Let's quantify your experience contacting Ford. On a scale of 1 to 5, how easy is it go get help on a Ford problem?
GetHuman59914: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman59914: I'd give them a one out of five on communication.
GetHuman: And what about Ford's ability to quickly and effectively address your problem?
GetHuman59914: For that I would say four out of five.
GetHuman: And finally- any advice for other Ford customers?
GetHuman59914: Call them early in the day or late. Don't forget any personal or account information you might need for Ford to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman59914 taken from his Ford customer service problem that occurred on December 5th, 2017.