Ford: Customer service rep very good and courteous* n...
A Ford customer review by GetHuman user ~Rose Paffenroth from November 11th, 2017
Background on ~Rose Paffenroth's case
GetHuman: ~Rose Paffenroth - can you tell our other Ford customers when your case took place?
~Rose Paffenroth: Sure. It was afternoon, on November 8th.
GetHuman: Did you reach out to Ford, and if so, how?
GetHuman: And which of these common Ford customer issues best describes the reason you wanted to talk to them?
(Shows ~Rose Paffenroth a list of common Ford problems)
~Rose Paffenroth: "Returns" was why I was trying to call.
~Rose Paffenroth's review of Ford customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rose Paffenroth: Customer service rep very good and courteous* not satisfied with the response--nothing to pay for a defective motor mount part--not a way to treat a loyal customer since **** as well as a retired Ford employee.
GetHuman: Let's quantify your experience contacting Ford. On a scale of 1 to 5, how easy is it go get help on a Ford problem?
~Rose Paffenroth: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rose Paffenroth: I'd give them a three out of five on communication.
GetHuman: And what about Ford's ability to quickly and effectively address your problem?
~Rose Paffenroth: For that I would say five out of five.
GetHuman: And finally- any advice for other Ford customers?
~Rose Paffenroth: Call them early in the day or late. Don't forget any personal or account information you might need for Ford to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rose Paffenroth taken from his Ford customer service problem that occurred on November 8th, 2017.