Complaint for Ford
A Ford customer review by GetHuman user GetHuman47900 from December 7th, 2017
Background on GetHuman47900's case
GetHuman: GetHuman47900 - can you tell our other Ford customers when your case took place?
GetHuman47900: Yes I can. It was middle of the night, on November 28th.
GetHuman: Did you reach out to Ford, and if so, how?
GetHuman: And which of these common Ford customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman47900 a list of common Ford problems)
GetHuman47900: "Complaint" was why I was trying to call.
GetHuman47900's review of Ford customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman47900: Complaint for Ford
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman47900: Bad Experience with Ford Dealership, and Extremely Disappointed with Ford Transit **** Ford Pre Owned Certified Used Car Experience
GetHuman: Let's quantify your experience contacting Ford. On a scale of 1 to 5, how easy is it go get help on a Ford problem?
GetHuman47900: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman47900: I'd give them a one out of five on communication.
GetHuman: And what about Ford's ability to quickly and effectively address your problem?
GetHuman47900: For that I would say four out of five.
GetHuman: And finally- any advice for other Ford customers?
GetHuman47900: Call them early in the day or late. Don't forget any personal or account information you might need for Ford to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman47900 taken from his Ford customer service problem that occurred on November 28th, 2017.