Ford: I spoke to the customer relations person and to...
A Ford customer review by GetHuman user GetHuman-398245 from November 20th, 2017
Background on GetHuman-398245's case
GetHuman: GetHuman-398245 - can you tell our other Ford customers when your case took place?
GetHuman-398245: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Ford, and if so, how?
GetHuman: And which of these common Ford customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-398245 a list of common Ford problems)
GetHuman-398245: "Repairs" was why I was trying to call.
GetHuman-398245's review of Ford customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-398245: I spoke to the customer relations person and told them my turn signal handle feel off of my new focus with **** miles on it. obviously this is something that isn't a usual occurrence. The CR person took my name and my information and forwarded it to the regional service manager for disposition. Oh I forgot, Ford wants me to pay for a new part and the labor to install. Obviously this isn't my fault and may be a defective install at the factory. Anyway, I'll keep ou tuned in.
GetHuman: Let's quantify your experience contacting Ford. On a scale of 1 to 5, how easy is it go get help on a Ford problem?
GetHuman-398245: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-398245: I'd give them a four out of five on communication.
GetHuman: And what about Ford's ability to quickly and effectively address your problem?
GetHuman-398245: For that I would say one out of five.
GetHuman: And finally- any advice for other Ford customers?
GetHuman-398245: Call them early in the day or late. Don't forget any personal or account information you might need for Ford to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-398245 taken from his Ford customer service problem that occurred on November 15th, 2017.