Ford: The dealer gave his word that the transmission...
A Ford customer review by GetHuman user ~martyhh from November 21st, 2017
Background on ~martyhh's case
GetHuman: ~martyhh - can you tell our other Ford customers when your case took place?
~martyhh: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to Ford, and if so, how?
GetHuman: And which of these common Ford customer issues best describes the reason you wanted to talk to them?
(Shows ~martyhh a list of common Ford problems)
~martyhh: "Returns" was why I was trying to call.
~martyhh's review of Ford customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~martyhh: The dealer gave his word that the transmission fluid and filter would be changed before I purchased the Certified **** Exploria LTD. The dealer tried to convince me that there was no filter in a transmission, therefore he didn't change it. Now he admits that there is a filter and he will not change it because it caused too much money to drop the trans. open it up and replace the filter.
GetHuman: Let's quantify your experience contacting Ford. On a scale of 1 to 5, how easy is it go get help on a Ford problem?
~martyhh: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~martyhh: I'd give them a one out of five on communication.
GetHuman: And what about Ford's ability to quickly and effectively address your problem?
~martyhh: For that I would say two out of five.
GetHuman: And finally- any advice for other Ford customers?
~martyhh: Call them early in the day or late. Don't forget any personal or account information you might need for Ford to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~martyhh taken from his Ford customer service problem that occurred on November 13th, 2017.