Fort Worth Star-Telegram: I called to cancel my subscription. I was told...
A Fort Worth Star-Telegram customer review by GetHuman user ~jerry from November 8th, 2017
Background on ~jerry's case
GetHuman: ~jerry - can you tell our other Fort Worth Star-Telegram customers when your case took place?
~jerry: Yeah. It was evening, on November 3rd.
GetHuman: Did you reach out to Fort Worth Star-Telegram, and if so, how?
GetHuman: And which of these common Fort Worth Star-Telegram customer issues best describes the reason you wanted to talk to them?
(Shows ~jerry a list of common Fort Worth Star-Telegram problems)
~jerry: "Delivery problem" was why I was trying to call.
~jerry's review of Fort Worth Star-Telegram customer service
GetHuman: So how would you sum up your experience for GetHuman's Fort Worth Star-Telegram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jerry: I called to cancel my subscription. I was told it expired in December. I received a renewal statement in one of the papers but thought it expired coincident with my gold press pass. Your representative was rude* he was impolite and he made me never to want to read another issue of the Star Telegram. Small wonder your readership is decreasing.
GetHuman: Let's quantify your experience contacting Fort Worth Star-Telegram. On a scale of 1 to 5, how easy is it go get help on a Fort Worth Star-Telegram problem?
~jerry: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jerry: I'd give them a one out of five on communication.
GetHuman: And what about Fort Worth Star-Telegram's ability to quickly and effectively address your problem?
~jerry: For that I would say one out of five.
GetHuman: And finally- any advice for other Fort Worth Star-Telegram customers?
~jerry: Call them early in the day or late. Don't forget any personal or account information you might need for Fort Worth Star-Telegram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jerry taken from his Fort Worth Star-Telegram customer service problem that occurred on November 3rd, 2017.