Fortune: Hard to find a working phone number for them an...

A Fortune customer review by GetHuman user ~jawn from November 18th, 2017

Background on ~jawn's case

GetHuman: ~jawn - can you tell our other Fortune customers when your case took place?
~jawn: Yup. It was evening, on November 12th.
GetHuman: Did you reach out to Fortune, and if so, how?
~jawn: I used the 800-621-8000 number I found for on the GetHuman Fortune customer phone number page I was on: Fortune Customer Service Phone Number
GetHuman: And which of these common Fortune customer issues best describes the reason you wanted to talk to them?
(Shows ~jawn a list of common Fortune problems)
~jawn: "None of those really matches why I wanted to call Fortune that day." was why I was trying to call.

~jawn's review of Fortune customer service

GetHuman: So how would you sum up your experience for GetHuman's Fortune customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jawn: Hard to find a working phone number for them anywhere - the supposed "US and Canada" number is not accessible from Canada and of course they like to keep the numbers hidden. The rep was obviously offshore and somewhat difficult to understand but cancelled their sneaky auto-renewal (that you are unable to opt out of when you sign up) without hassle which was surprising.
GetHuman: Let's quantify your experience contacting Fortune. On a scale of 1 to 5, how easy is it go get help on a Fortune problem?
~jawn: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jawn: I'd give them a five out of five on communication.
GetHuman: And what about Fortune's ability to quickly and effectively address your problem?
~jawn: For that I would say four out of five.
GetHuman: And finally- any advice for other Fortune customers?
~jawn: Call them early in the day or late. Don't forget any personal or account information you might need for Fortune to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jawn taken from his Fortune customer service problem that occurred on November 12th, 2017.


4.00 of 5 stars | 4 reviews

~jawn's Fortune Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Fortune, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Fortune in any way.

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