Fortune: I was referred to SynapseConnect to handle the...
A Fortune customer review by GetHuman user ~? from November 18th, 2017
Background on ~?'s case
GetHuman: ~? - can you tell our other Fortune customers when your case took place?
~?: Yeah. It was late at night, on November 12th.
GetHuman: Did you reach out to Fortune, and if so, how?
GetHuman: And which of these common Fortune customer issues best describes the reason you wanted to talk to them?
(Shows ~? a list of common Fortune problems)
~?: "None of those really matches why I wanted to call Fortune that day." was why I was trying to call.
~?'s review of Fortune customer service
GetHuman: So how would you sum up your experience for GetHuman's Fortune customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~?: I was referred to SynapseConnect to handle the problem. I should have been able to handle this billing problem directly with you but instead I wasted *** minutes with Synapse a company that has had very poor reviews online.
GetHuman: Let's quantify your experience contacting Fortune. On a scale of 1 to 5, how easy is it go get help on a Fortune problem?
~?: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~?: I'd give them a four out of five on communication.
GetHuman: And what about Fortune's ability to quickly and effectively address your problem?
~?: For that I would say three out of five.
GetHuman: And finally- any advice for other Fortune customers?
~?: Call them early in the day or late. Don't forget any personal or account information you might need for Fortune to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~? taken from his Fortune customer service problem that occurred on November 12th, 2017.
Fortune
4.00 of 5 stars | 4 reviews
~?'s Fortune Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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