Four Points by Sheraton: Not very friendly, didn't listen* asked for nam...
A Four Points by Sheraton customer review by GetHuman user ~pwsatkinson from November 20th, 2017
Background on ~pwsatkinson's case
GetHuman: ~pwsatkinson - can you tell our other Four Points by Sheraton customers when your case took place?
~pwsatkinson: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to Four Points by Sheraton, and if so, how?
GetHuman: And which of these common Four Points by Sheraton customer issues best describes the reason you wanted to talk to them?
(Shows ~pwsatkinson a list of common Four Points by Sheraton problems)
~pwsatkinson: "Overcharge/Strange charge" was why I was trying to call.
~pwsatkinson's review of Four Points by Sheraton customer service
GetHuman: So how would you sum up your experience for GetHuman's Four Points by Sheraton customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pwsatkinson: Not very friendly, didn't listen* asked for name of hotel and why I was calling after I'd already given it. Had to refer me to hotel.
GetHuman: Let's quantify your experience contacting Four Points by Sheraton. On a scale of 1 to 5, how easy is it go get help on a Four Points by Sheraton problem?
~pwsatkinson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pwsatkinson: I'd give them a one out of five on communication.
GetHuman: And what about Four Points by Sheraton's ability to quickly and effectively address your problem?
~pwsatkinson: For that I would say five out of five.
GetHuman: And finally- any advice for other Four Points by Sheraton customers?
~pwsatkinson: Call them early in the day or late. Don't forget any personal or account information you might need for Four Points by Sheraton to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pwsatkinson taken from his Four Points by Sheraton customer service problem that occurred on November 17th, 2017.
Four Points by Sheraton
3.00 of 5 stars | 1 reviews
~pwsatkinson's Four Points by Sheraton Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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