Four Points by Sheraton: We are staying at the * Points in San Rafael an...
A Four Points by Sheraton customer review by GetHuman user ~melissa browning from November 6th, 2017
Background on ~melissa browning's case
GetHuman: ~melissa browning - can you tell our other Four Points by Sheraton customers when your case took place?
~melissa browning: Yeah. It was morning, on November 5th.
GetHuman: Did you reach out to Four Points by Sheraton, and if so, how?
GetHuman: And which of these common Four Points by Sheraton customer issues best describes the reason you wanted to talk to them?
(Shows ~melissa browning a list of common Four Points by Sheraton problems)
~melissa browning: "Complaint" was why I was trying to call.
~melissa browning's review of Four Points by Sheraton customer service
GetHuman: So how would you sum up your experience for GetHuman's Four Points by Sheraton customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~melissa browning: We are staying at the * Points in San Rafael and our teenager dropped our car keys down the elevator shaft. The front desk attendant was very helpful in contacting Empire Elevator company. They were contacted at *:** and by *:** we had our keys! The man from Empire graciously drove down from Santa Rosa to help us out. We will definitely return to Four Points after the fantastic customer service we received.
GetHuman: Let's quantify your experience contacting Four Points by Sheraton. On a scale of 1 to 5, how easy is it go get help on a Four Points by Sheraton problem?
~melissa browning: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~melissa browning: I'd give them a one out of five on communication.
GetHuman: And what about Four Points by Sheraton's ability to quickly and effectively address your problem?
~melissa browning: For that I would say four out of five.
GetHuman: And finally- any advice for other Four Points by Sheraton customers?
~melissa browning: Call them early in the day or late. Don't forget any personal or account information you might need for Four Points by Sheraton to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~melissa browning taken from his Four Points by Sheraton customer service problem that occurred on November 5th, 2017.
Four Points by Sheraton
3.00 of 5 stars | 1 reviews
~melissa browning's Four Points by Sheraton Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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