Franklin Templeton Investments: I talked with * people today, all were polite...
A Franklin Templeton Investments customer review by GetHuman user ~serferten from November 27th, 2017
Background on ~serferten's case
GetHuman: ~serferten - can you tell our other Franklin Templeton Investments customers when your case took place?
~serferten: Sure. It was late at night, on November 17th.
GetHuman: Did you reach out to Franklin Templeton Investments, and if so, how?
GetHuman: And which of these common Franklin Templeton Investments customer issues best describes the reason you wanted to talk to them?
(Shows ~serferten a list of common Franklin Templeton Investments problems)
~serferten: "Get financial advice" was why I was trying to call.
~serferten's review of Franklin Templeton Investments customer service
GetHuman: So how would you sum up your experience for GetHuman's Franklin Templeton Investments customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~serferten: I talked with * people today, all were polite, thoughtful, and took the time needed, Debbie was one. They try.
GetHuman: Let's quantify your experience contacting Franklin Templeton Investments. On a scale of 1 to 5, how easy is it go get help on a Franklin Templeton Investments problem?
~serferten: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~serferten: I'd give them a five out of five on communication.
GetHuman: And what about Franklin Templeton Investments's ability to quickly and effectively address your problem?
~serferten: For that I would say four out of five.
GetHuman: And finally- any advice for other Franklin Templeton Investments customers?
~serferten: Call them early in the day or late. Don't forget any personal or account information you might need for Franklin Templeton Investments to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~serferten taken from his Franklin Templeton Investments customer service problem that occurred on November 17th, 2017.
Franklin Templeton Investments
4.00 of 5 stars | 8 reviews
~serferten's Franklin Templeton Investments Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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