Franklin Templeton Investments: Not helpful, slow, pretentious. I was put on h...

A Franklin Templeton Investments customer review by GetHuman user ~animatronics from October 31st, 2017

Background on ~animatronics's case

GetHuman: ~animatronics - can you tell our other Franklin Templeton Investments customers when your case took place?
~animatronics: Sure. It was middle of the night, on October 25th.
GetHuman: Did you reach out to Franklin Templeton Investments, and if so, how?
~animatronics: I used the 800-632-2301 number I found for on the GetHuman Franklin Templeton Investments customer phone number page I was on: Franklin Templeton Investments Customer Service Phone Number
GetHuman: And which of these common Franklin Templeton Investments customer issues best describes the reason you wanted to talk to them?
(Shows ~animatronics a list of common Franklin Templeton Investments problems)
~animatronics: "Get financial advice" was why I was trying to call.

~animatronics's review of Franklin Templeton Investments customer service

GetHuman: So how would you sum up your experience for GetHuman's Franklin Templeton Investments customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~animatronics: Not helpful, slow, pretentious. I was put on hold numerous times, the first person I talked to could not help me or give me any information I needed. She handed me off, I had another wait on hold for * minutes. I had to give the second person all the information, but they were pretty helpful.
GetHuman: Let's quantify your experience contacting Franklin Templeton Investments. On a scale of 1 to 5, how easy is it go get help on a Franklin Templeton Investments problem?
~animatronics: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~animatronics: I'd give them a five out of five on communication.
GetHuman: And what about Franklin Templeton Investments's ability to quickly and effectively address your problem?
~animatronics: For that I would say five out of five.
GetHuman: And finally- any advice for other Franklin Templeton Investments customers?
~animatronics: Call them early in the day or late. Don't forget any personal or account information you might need for Franklin Templeton Investments to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~animatronics taken from his Franklin Templeton Investments customer service problem that occurred on October 25th, 2017.

Franklin Templeton Investments

4.00 of 5 stars | 8 reviews

~animatronics's Franklin Templeton Investments Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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