Franzia: A split in the top seam..wine leaking out
A Franzia customer review by GetHuman user GetHuman60211 from December 8th, 2017
Background on GetHuman60211's case
GetHuman: GetHuman60211 - can you tell our other Franzia customers when your case took place?
GetHuman60211: Yeah. It was evening, on November 30th.
GetHuman: Did you reach out to Franzia, and if so, how?
GetHuman: And which of these common Franzia customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman60211 a list of common Franzia problems)
GetHuman60211: "Complaint" was why I was trying to contact.
GetHuman60211's review of Franzia customer service
GetHuman: So how would you sum up your experience for GetHuman's Franzia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman60211: A split in the top seam..wine leaking out
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman60211: When getting home from store I see the top of the box wet with eine. I opened to see wine bubbling out
GetHuman: Let's quantify your experience contacting Franzia. On a scale of 1 to 5, how easy is it go get help on a Franzia problem?
GetHuman60211: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman60211: I'd give them a one out of five on communication.
GetHuman: And what about Franzia's ability to quickly and effectively address your problem?
GetHuman60211: For that I would say one out of five.
GetHuman: And finally- any advice for other Franzia customers?
GetHuman60211: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Franzia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman60211 taken from his Franzia customer service problem that occurred on November 30th, 2017.
Franzia
-1.00 of 5 stars | 53 reviews
GetHuman60211's Franzia Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Franzia, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Franzia in any way.