Franzia: Complaint
A Franzia customer review by GetHuman user GetHuman59011 from December 8th, 2017
Background on GetHuman59011's case
GetHuman: GetHuman59011 - can you tell our other Franzia customers when your case took place?
GetHuman59011: Yes I can. It was late at night, on December 5th.
GetHuman: Did you reach out to Franzia, and if so, how?
GetHuman: And which of these common Franzia customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman59011 a list of common Franzia problems)
GetHuman59011: "Product information" was why I was trying to contact.
GetHuman59011's review of Franzia customer service
GetHuman: So how would you sum up your experience for GetHuman's Franzia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman59011: Complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman59011: My husband and I enjoy your products, except for the last box of Crisp White (Bar Code) * ***** ***** *. This box was bitter tasting with a funny after taste. Caused some stomach issues for my husband. I do not want anyone else to get sick from this. If you have any further questions, my name is:* Sherrie Murphy***** Smokey Lane *Orlando, FL *********-***-*****Thank you for your time.
GetHuman: Let's quantify your experience contacting Franzia. On a scale of 1 to 5, how easy is it go get help on a Franzia problem?
GetHuman59011: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman59011: I'd give them a two out of five on communication.
GetHuman: And what about Franzia's ability to quickly and effectively address your problem?
GetHuman59011: For that I would say one out of five.
GetHuman: And finally- any advice for other Franzia customers?
GetHuman59011: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Franzia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman59011 taken from his Franzia customer service problem that occurred on December 5th, 2017.
Franzia
-1.00 of 5 stars | 53 reviews
GetHuman59011's Franzia Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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