Freedom Mobile: The ** minute wait was until I gave up. I have...
A Freedom Mobile customer review by GetHuman user GetHuman-261454 from November 9th, 2017
Background on GetHuman-261454's case
GetHuman: GetHuman-261454 - can you tell our other Freedom Mobile customers when your case took place?
GetHuman-261454: Yes. It was evening, on October 30th.
GetHuman: Did you reach out to Freedom Mobile, and if so, how?
GetHuman: And which of these common Freedom Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-261454 a list of common Freedom Mobile problems)
GetHuman-261454: "Cancel service" was why I was trying to call.
GetHuman-261454's review of Freedom Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Freedom Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-261454: The ** minute wait was until I gave up. I have tried approximately ** times to get through to them, without success.
GetHuman: Let's quantify your experience contacting Freedom Mobile. On a scale of 1 to 5, how easy is it go get help on a Freedom Mobile problem?
GetHuman-261454: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-261454: I'd give them a four out of five on communication.
GetHuman: And what about Freedom Mobile's ability to quickly and effectively address your problem?
GetHuman-261454: For that I would say three out of five.
GetHuman: And finally- any advice for other Freedom Mobile customers?
GetHuman-261454: Call them early in the day or late. Don't forget any personal or account information you might need for Freedom Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-261454 taken from his Freedom Mobile customer service problem that occurred on October 30th, 2017.