Freeway Insurance Services: My name is Carlos Pedroza. I made a payment la...

A Freeway Insurance Services customer review by GetHuman user ~Carlos from November 16th, 2017

Background on ~Carlos's case

GetHuman: ~Carlos - can you tell our other Freeway Insurance Services customers when your case took place?
~Carlos: Yup. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Freeway Insurance Services, and if so, how?
~Carlos: I used the 800-407-8134 number I found for on the GetHuman Freeway Insurance Services customer phone number page I was on: Freeway Insurance Services Customer Service Phone Number
GetHuman: And which of these common Freeway Insurance Services customer issues best describes the reason you wanted to talk to them?
(Shows ~Carlos a list of common Freeway Insurance Services problems)
~Carlos: "Renew coverage" was why I was trying to call.

~Carlos's review of Freeway Insurance Services customer service

GetHuman: So how would you sum up your experience for GetHuman's Freeway Insurance Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carlos: My name is Carlos Pedroza. I made a payment last month that has been withdrawn from my account. When I called to make a payment today I was informed that my policy has been cancelled and I owe a $** reinstatement fee because I didn't pay last month. I explained to them I did make a payment and that I had received a authorization code from the rep. The person I spoke to today advised me that they do not use reference numbers anymore so she could not look up the payment i made that way-she asked for a reference number. The rep I talked to last month didn't give me a reference number. No one I spoke to could tell me where the money I paid last month went, they just knew that they did not send an SR** to the DMV and now my license has been suspended again and I don't have any insurance, even though I paid it. I have been on the phone with representatives trying to solve this issue. Phone calls don't work, I just get moved on to the next persons and no ones seems to know how to find
GetHuman: Let's quantify your experience contacting Freeway Insurance Services. On a scale of 1 to 5, how easy is it go get help on a Freeway Insurance Services problem?
~Carlos: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carlos: I'd give them a one out of five on communication.
GetHuman: And what about Freeway Insurance Services's ability to quickly and effectively address your problem?
~Carlos: For that I would say one out of five.
GetHuman: And finally- any advice for other Freeway Insurance Services customers?
~Carlos: Call them early in the day or late. Don't forget any personal or account information you might need for Freeway Insurance Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carlos taken from his Freeway Insurance Services customer service problem that occurred on November 9th, 2017.

Freeway Insurance Services

1.00 of 5 stars | 2 reviews

~Carlos's Freeway Insurance Services Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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