Freeway Insurance Services: Overcharge*Strange charge

A Freeway Insurance Services customer review by GetHuman user GetHuman-nesto from December 10th, 2017

Background on GetHuman-nesto's case

GetHuman: GetHuman-nesto - can you tell our other Freeway Insurance Services customers when your case took place?
GetHuman-nesto: Yeah. It was middle of the night, on December 4th.
GetHuman: Did you reach out to Freeway Insurance Services, and if so, how?
GetHuman-nesto: I used the 800-407-8134 number I found for on the GetHuman Freeway Insurance Services customer phone number page I was on: Freeway Insurance Services Customer Service Phone Number
GetHuman: And which of these common Freeway Insurance Services customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-nesto a list of common Freeway Insurance Services problems)
GetHuman-nesto: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-nesto's review of Freeway Insurance Services customer service

GetHuman: So how would you sum up your experience for GetHuman's Freeway Insurance Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-nesto: Overcharge*Strange charge
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-nesto: I got a new insurance I told the guy from the office that I cancel but instead of charging me the **$ apart from the *** or so I paid he charged my mom's card and extra ***$ more when she only approved for ** something dollars when I did the first payment to open the account
GetHuman: Let's quantify your experience contacting Freeway Insurance Services. On a scale of 1 to 5, how easy is it go get help on a Freeway Insurance Services problem?
GetHuman-nesto: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-nesto: I'd give them a one out of five on communication.
GetHuman: And what about Freeway Insurance Services's ability to quickly and effectively address your problem?
GetHuman-nesto: For that I would say one out of five.
GetHuman: And finally- any advice for other Freeway Insurance Services customers?
GetHuman-nesto: Call them early in the day or late. Don't forget any personal or account information you might need for Freeway Insurance Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-nesto taken from his Freeway Insurance Services customer service problem that occurred on December 4th, 2017.

Freeway Insurance Services

1.00 of 5 stars | 2 reviews

GetHuman-nesto's Freeway Insurance Services Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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