Frontier Airlines: My husband and I were booked on a flight for...
A Frontier Airlines customer review by GetHuman user ~Barrett Simmons from November 26th, 2017
Background on ~Barrett Simmons's case
GetHuman: ~Barrett Simmons - can you tell our other Frontier Airlines customers when your case took place?
~Barrett Simmons: Yes I can. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Frontier Airlines, and if so, how?
GetHuman: And which of these common Frontier Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Barrett Simmons a list of common Frontier Airlines problems)
~Barrett Simmons: "Cancel flight" was why I was trying to call.
~Barrett Simmons's review of Frontier Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Barrett Simmons: My husband and I were booked on a flight for ****** called to confirm only to find whole flight is no longer available. We have planned this trip since Jan. I have a senior husband and really did not want to travel a whole day ahead of schedule due to other issues. Phone number given to speak with CSR says it was not working. Not Happy with Frontier so far. Why weren't we notified now we are scrambling for timing to reach our cruise ship on the *th.
GetHuman: Let's quantify your experience contacting Frontier Airlines. On a scale of 1 to 5, how easy is it go get help on a Frontier Airlines problem?
~Barrett Simmons: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Barrett Simmons: I'd give them a three out of five on communication.
GetHuman: And what about Frontier Airlines's ability to quickly and effectively address your problem?
~Barrett Simmons: For that I would say two out of five.
GetHuman: And finally- any advice for other Frontier Airlines customers?
~Barrett Simmons: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Barrett Simmons taken from his Frontier Airlines customer service problem that occurred on November 23rd, 2017.