Frontier Airlines: Plane broke down. Waited ** min for help. Got t...
A Frontier Airlines customer review by GetHuman user ~c from November 5th, 2017
Background on ~c's case
GetHuman: ~c - can you tell our other Frontier Airlines customers when your case took place?
~c: Yeah. It was afternoon, on October 30th.
GetHuman: Did you reach out to Frontier Airlines, and if so, how?
GetHuman: And which of these common Frontier Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~c a list of common Frontier Airlines problems)
~c: "Refund a Charge" was why I was trying to call.
~c's review of Frontier Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~c: Plane broke down. Waited ** min for help. Got through the line to a real person before getting someone on the phone. Was told we would be refunded. I called my creditcard company and they can't refund til airline auth it. Wasted * *** battery time on phone. Still no refund. **Call another time so I could request my mom and I sit together on a plane ride, and after *** min, was told no, must wait you check in at airport (not even online). **Summary- don't bother calling.
GetHuman: Let's quantify your experience contacting Frontier Airlines. On a scale of 1 to 5, how easy is it go get help on a Frontier Airlines problem?
~c: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~c: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Airlines's ability to quickly and effectively address your problem?
~c: For that I would say one out of five.
GetHuman: And finally- any advice for other Frontier Airlines customers?
~c: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~c taken from his Frontier Airlines customer service problem that occurred on October 30th, 2017.