Frontier Communications: Always raise my bill EVEN with a * year contrac...
A Frontier Communications customer review by GetHuman user ~Frontier sucks from November 10th, 2017
Background on ~Frontier sucks's case
GetHuman: ~Frontier sucks - can you tell our other Frontier Communications customers when your case took place?
~Frontier sucks: Yeah. It was afternoon, on November 8th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Frontier sucks a list of common Frontier Communications problems)
~Frontier sucks: "Lower my bill" was why I was trying to call.
~Frontier sucks's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frontier sucks: Always raise my bill EVEN with a * year contract. changed my plan, had unlimited long distance and now have only ** minutes, never told they changed it. i don't use bad words but frontier is f*cking horrible.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Frontier sucks: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frontier sucks: I'd give them a three out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Frontier sucks: For that I would say four out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Frontier sucks: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frontier sucks taken from his Frontier Communications customer service problem that occurred on November 8th, 2017.