Frontier Communications: I have called four times in the space of a week...
A Frontier Communications customer review by GetHuman user ~Craig parker from November 24th, 2017
Background on ~Craig parker's case
GetHuman: ~Craig parker - can you tell our other Frontier Communications customers when your case took place?
~Craig parker: Sure. It was evening, on November 22nd.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Craig parker a list of common Frontier Communications problems)
~Craig parker: "Change Plan" was why I was trying to call.
~Craig parker's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Craig parker: I have called four times in the space of a week. Twice I was hung up on, twice I was left on hold for ** minutes. I can't get any service.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Craig parker: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Craig parker: I'd give them a three out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Craig parker: For that I would say four out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Craig parker: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Craig parker taken from his Frontier Communications customer service problem that occurred on November 22nd, 2017.