Frontier Communications: I'm new to Frontier, and I must be an anomaly...
A Frontier Communications customer review by GetHuman user ~Jim from November 21st, 2017
Background on ~Jim's case
GetHuman: ~Jim - can you tell our other Frontier Communications customers when your case took place?
~Jim: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim a list of common Frontier Communications problems)
~Jim: "Cancel Plan" was why I was trying to call.
~Jim's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim: I'm new to Frontier, and I must be an anomaly, but my Live Chat was immediate, effective and friendly. To be honest, I always expect the absolute worst when doing "Live" Chat, as with Comcrap, for example - it always takes **-** minutes to get the simplest question answered. Half the time you're texting with an automated program, with canned responses that often do not begin to answer the question you asked. But this completely surprised me - the guy was knowledgeable and helpful. I couldn't believe it. Hope my luck holds out...!
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Jim: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Jim: For that I would say three out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Jim: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim taken from his Frontier Communications customer service problem that occurred on November 11th, 2017.