Frontier Communications: Nick asked no questions* when I said I wanted t...
A Frontier Communications customer review by GetHuman user ~Linda from November 27th, 2017
Background on ~Linda's case
GetHuman: ~Linda - can you tell our other Frontier Communications customers when your case took place?
~Linda: Yeah. It was afternoon, on November 26th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Linda a list of common Frontier Communications problems)
~Linda: "Lower my bill" was why I was trying to call.
~Linda's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Linda: Nick asked no questions* when I said I wanted to discontinue the back up and sharing and the antivirus, he put me on hold and came back about * minutes later and said it was taken care of---just so you are aware, tho, the antivirus did not work, even after I've paid for it for a very long time! I just paid over $*** to have my computer fixed because I had * viruses that ruined my hard drives!!!!
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Linda: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Linda: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Linda: For that I would say five out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Linda: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Linda taken from his Frontier Communications customer service problem that occurred on November 26th, 2017.