Frontier Communications: Since frontier took over from Verizon, the cont...
A Frontier Communications customer review by GetHuman user ~adi425 from November 17th, 2017
Background on ~adi425's case
GetHuman: ~adi425 - can you tell our other Frontier Communications customers when your case took place?
~adi425: Sure. It was late at night, on November 10th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~adi425 a list of common Frontier Communications problems)
~adi425: "Change Plan" was why I was trying to call.
~adi425's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~adi425: Since frontier took over from Verizon, the content started being cut while the pricing were constantly jacked up. I have been their customer for * years, but this does not count for this company. I understand that pricing should be adjusted with inflation but I got * significant increases in the past * month. Customer service stated that the company has the right to increases the price without any notification unless I select again a * year plan. Well, this attitude towards a customer was the water drop that filled the glass. I dumped them immediately.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~adi425: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~adi425: I'd give them a two out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~adi425: For that I would say five out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~adi425: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~adi425 taken from his Frontier Communications customer service problem that occurred on November 10th, 2017.