Frontier Communications: They never processed my order to transfer my se...
A Frontier Communications customer review by GetHuman user ~Dawn in Woodinville from November 1st, 2017
Background on ~Dawn in Woodinville's case
GetHuman: ~Dawn in Woodinville - can you tell our other Frontier Communications customers when your case took place?
~Dawn in Woodinville: Yes I can. It was late at night, on October 23rd.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Dawn in Woodinville a list of common Frontier Communications problems)
~Dawn in Woodinville: "Make a Payment" was why I was trying to call.
~Dawn in Woodinville's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dawn in Woodinville: They never processed my order to transfer my service. I called back * times in a week to get them to do their job. On the last day, I was left on hold for * hours in the morning and then *.* hours in the afternoon, only to be told I would have to wait another * days for a servicemen to come out. The wait times were nothing less than abusive.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Dawn in Woodinville: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dawn in Woodinville: I'd give them a four out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Dawn in Woodinville: For that I would say five out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Dawn in Woodinville: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dawn in Woodinville taken from his Frontier Communications customer service problem that occurred on October 23rd, 2017.