Frontier Communications: Verizon was way better, they promised to have t...
A Frontier Communications customer review by GetHuman user GetHuman-118344 from November 2nd, 2017
Background on GetHuman-118344's case
GetHuman: GetHuman-118344 - can you tell our other Frontier Communications customers when your case took place?
GetHuman-118344: Yes. It was morning, on October 28th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-118344 a list of common Frontier Communications problems)
GetHuman-118344: "Cancel Plan" was why I was trying to call.
GetHuman-118344's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-118344: Verizon was way better, they promised to have the phone working that day (usually a computer problem at their switch) with Frontier it is always * business days and they are too stupid to fix it fast (at their end) like Verizon did. I've had ongoing problems with the line (always at their end) but it shouldn't take * days to fix a simple problem.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
GetHuman-118344: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-118344: I'd give them a two out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
GetHuman-118344: For that I would say five out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
GetHuman-118344: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-118344 taken from his Frontier Communications customer service problem that occurred on October 28th, 2017.