Frys.com: Called * times, was hung up on the first *. Af...
A Frys.com customer review by GetHuman user ~tallroof from November 21st, 2017
Background on ~tallroof's case
GetHuman: ~tallroof - can you tell our other Frys.com customers when your case took place?
~tallroof: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to Frys.com, and if so, how?
GetHuman: And which of these common Frys.com customer issues best describes the reason you wanted to talk to them?
(Shows ~tallroof a list of common Frys.com problems)
~tallroof: "Warranty claim" was why I was trying to call.
~tallroof's review of Frys.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Frys.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tallroof: Called * times, was hung up on the first *. After reaching someone that wasn't an indignant ********, Peter informed me there was nothing he could do to help.
GetHuman: Let's quantify your experience contacting Frys.com. On a scale of 1 to 5, how easy is it go get help on a Frys.com problem?
~tallroof: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tallroof: I'd give them a one out of five on communication.
GetHuman: And what about Frys.com's ability to quickly and effectively address your problem?
~tallroof: For that I would say one out of five.
GetHuman: And finally- any advice for other Frys.com customers?
~tallroof: Call them early in the day or late. Don't forget any personal or account information you might need for Frys.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tallroof taken from his Frys.com customer service problem that occurred on November 13th, 2017.
Frys.com
2.00 of 5 stars | 21 reviews
~tallroof's Frys.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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