Frys.com: First person was rude and did not come back on...
A Frys.com customer review by GetHuman user ~hollysbar from November 15th, 2017
Background on ~hollysbar's case
GetHuman: ~hollysbar - can you tell our other Frys.com customers when your case took place?
~hollysbar: Yup. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Frys.com, and if so, how?
GetHuman: And which of these common Frys.com customer issues best describes the reason you wanted to talk to them?
(Shows ~hollysbar a list of common Frys.com problems)
~hollysbar: "Returns" was why I was trying to call.
~hollysbar's review of Frys.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Frys.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hollysbar: First person was rude and did not come back on the line. In fact I was transfered the first time. Second call the lady was great her name was Shawnee. The store manager was no help.I was told that Verizon would not allow me to use my visa debit card at your store. I called Verizon and they knew nothing about it. So I went and bought a phone from best buy along with a computer I was going to buy from you. Sad not to do business with you...
GetHuman: Let's quantify your experience contacting Frys.com. On a scale of 1 to 5, how easy is it go get help on a Frys.com problem?
~hollysbar: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hollysbar: I'd give them a one out of five on communication.
GetHuman: And what about Frys.com's ability to quickly and effectively address your problem?
~hollysbar: For that I would say two out of five.
GetHuman: And finally- any advice for other Frys.com customers?
~hollysbar: Call them early in the day or late. Don't forget any personal or account information you might need for Frys.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hollysbar taken from his Frys.com customer service problem that occurred on November 11th, 2017.
Frys.com
2.00 of 5 stars | 21 reviews
~hollysbar's Frys.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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