GE Consumer Relations: The fan in my wall oven malfunctioned in April...
A GE Consumer Relations customer review by GetHuman user ~rach from November 28th, 2017
Background on ~rach's case
GetHuman: ~rach - can you tell our other GE Consumer Relations customers when your case took place?
~rach: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to GE Consumer Relations, and if so, how?
GetHuman: And which of these common GE Consumer Relations customer issues best describes the reason you wanted to talk to them?
(Shows ~rach a list of common GE Consumer Relations problems)
~rach: "Returns" was why I was trying to call.
~rach's review of GE Consumer Relations customer service
GetHuman: So how would you sum up your experience for GetHuman's GE Consumer Relations customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rach: The fan in my wall oven malfunctioned in April. They were out to change the fan and several times since. Fan still does not work properly. They made appointments they did not keep and sent repair people that did not do the job.I have spent hours on the phone trying and days waiting for repair techs. All to no avail. Fan still does not work and now I have to wait another * weeks for a different repair person to install another new fan. Aside from apologies on the phone I am not getting any reliable repair. Never buy a GE product!
GetHuman: Let's quantify your experience contacting GE Consumer Relations. On a scale of 1 to 5, how easy is it go get help on a GE Consumer Relations problem?
~rach: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rach: I'd give them a four out of five on communication.
GetHuman: And what about GE Consumer Relations's ability to quickly and effectively address your problem?
~rach: For that I would say three out of five.
GetHuman: And finally- any advice for other GE Consumer Relations customers?
~rach: Call them early in the day or late. Don't forget any personal or account information you might need for GE Consumer Relations to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rach taken from his GE Consumer Relations customer service problem that occurred on November 18th, 2017.