GE Consumer Relations: The glass in the door of my $*** GE range

A GE Consumer Relations customer review by GetHuman user GetHuman-gotcha8 from December 1st, 2017

Background on GetHuman-gotcha8's case

GetHuman: GetHuman-gotcha8 - can you tell our other GE Consumer Relations customers when your case took place?
GetHuman-gotcha8: Yup. It was morning, on November 29th.
GetHuman: Did you reach out to GE Consumer Relations, and if so, how?
GetHuman-gotcha8: I used the 800-386-1215 number I found for on the GetHuman GE Consumer Relations customer phone number page I was on: GE Consumer Relations Customer Service Phone Number
GetHuman: And which of these common GE Consumer Relations customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-gotcha8 a list of common GE Consumer Relations problems)
GetHuman-gotcha8: "Where to buy" was why I was trying to call.

GetHuman-gotcha8's review of GE Consumer Relations customer service

GetHuman: So how would you sum up your experience for GetHuman's GE Consumer Relations customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-gotcha8: The glass in the door of my $*** GE range
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-gotcha8: The glass in the door of my $*** GE range which was purchased April **** and delivered May **** shattered and broke at a temperature of *** degrees on Dec. **, ****. It is out of warranty however, it is a defective product that I should not have to pay for repair or parts which seem to be adding up to $*** or more. The explosion and distress would be bad for anytime and is magnified by happening during a holiday season. I am so glad that no one was close to the oven when I heard the explosion. This oven has not been used enough to require cleaning so overuse or misuse is not an explanation. Model JGB***DEF*BB SErial DD******P purchased from Home Depot who has refused to do more than send out a repairman at my expense along with expense for parts.
GetHuman: Let's quantify your experience contacting GE Consumer Relations. On a scale of 1 to 5, how easy is it go get help on a GE Consumer Relations problem?
GetHuman-gotcha8: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-gotcha8: I'd give them a five out of five on communication.
GetHuman: And what about GE Consumer Relations's ability to quickly and effectively address your problem?
GetHuman-gotcha8: For that I would say three out of five.
GetHuman: And finally- any advice for other GE Consumer Relations customers?
GetHuman-gotcha8: Call them early in the day or late. Don't forget any personal or account information you might need for GE Consumer Relations to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-gotcha8 taken from his GE Consumer Relations customer service problem that occurred on November 29th, 2017.

GE Consumer Relations

3.23 of 5 stars | 72 reviews

GetHuman-gotcha8's GE Consumer Relations Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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