GEICO: Called ***-***-**** customer service to change...
A GEICO customer review by GetHuman user ~thruwithgeico from November 24th, 2017
Background on ~thruwithgeico's case
GetHuman: ~thruwithgeico - can you tell our other GEICO customers when your case took place?
~thruwithgeico: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to GEICO, and if so, how?
GetHuman: And which of these common GEICO customer issues best describes the reason you wanted to talk to them?
(Shows ~thruwithgeico a list of common GEICO problems)
~thruwithgeico: "Update Account Info" was why I was trying to call.
~thruwithgeico's review of GEICO customer service
GetHuman: So how would you sum up your experience for GetHuman's GEICO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~thruwithgeico: Called ***-***-**** customer service to change credit card number after Home Depot was hacked and credit card invalidated by my credit union. Got voice directions forever. Could not reach a human no matter what I said or keyed in. I'm changing my insurance company. Even if the new company has the same old automated ****, at least it will be different ****. Keep changing until I get better service. Don't much care about the cost anymore.
GetHuman: Let's quantify your experience contacting GEICO. On a scale of 1 to 5, how easy is it go get help on a GEICO problem?
~thruwithgeico: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~thruwithgeico: I'd give them a two out of five on communication.
GetHuman: And what about GEICO's ability to quickly and effectively address your problem?
~thruwithgeico: For that I would say five out of five.
GetHuman: And finally- any advice for other GEICO customers?
~thruwithgeico: Call them early in the day or late. Don't forget any personal or account information you might need for GEICO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~thruwithgeico taken from his GEICO customer service problem that occurred on November 15th, 2017.