GEICO: Christian in Honolulu is not an active listener...
A GEICO customer review by GetHuman user ~dk from November 18th, 2017
Background on ~dk's case
GetHuman: ~dk - can you tell our other GEICO customers when your case took place?
~dk: Sure. It was evening, on November 11th.
GetHuman: Did you reach out to GEICO, and if so, how?
GetHuman: And which of these common GEICO customer issues best describes the reason you wanted to talk to them?
(Shows ~dk a list of common GEICO problems)
~dk: "Renew coverage" was why I was trying to call.
~dk's review of GEICO customer service
GetHuman: So how would you sum up your experience for GetHuman's GEICO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dk: Christian in Honolulu is not an active listener and left me more agitated than I started out.. He was more interested in patronizing me than letting me talk to a supervisor....
GetHuman: Let's quantify your experience contacting GEICO. On a scale of 1 to 5, how easy is it go get help on a GEICO problem?
~dk: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dk: I'd give them a four out of five on communication.
GetHuman: And what about GEICO's ability to quickly and effectively address your problem?
~dk: For that I would say five out of five.
GetHuman: And finally- any advice for other GEICO customers?
~dk: Call them early in the day or late. Don't forget any personal or account information you might need for GEICO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dk taken from his GEICO customer service problem that occurred on November 11th, 2017.