GEICO: Customer Service Supervisor was a complete idio...
A GEICO customer review by GetHuman user ~nolongerloveGeico from November 18th, 2017
Background on ~nolongerloveGeico's case
GetHuman: ~nolongerloveGeico - can you tell our other GEICO customers when your case took place?
~nolongerloveGeico: Yes I can. It was evening, on November 8th.
GetHuman: Did you reach out to GEICO, and if so, how?
GetHuman: And which of these common GEICO customer issues best describes the reason you wanted to talk to them?
(Shows ~nolongerloveGeico a list of common GEICO problems)
~nolongerloveGeico: "Overcharge/Strange charge" was why I was trying to call.
~nolongerloveGeico's review of GEICO customer service
GetHuman: So how would you sum up your experience for GetHuman's GEICO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nolongerloveGeico: Customer Service Supervisor was a complete idiot on customer service! I told her that anyone could go to the geico website and enter a name and address and all their personal vehicle information registered with geico would be displayed. They don't even have to enter the correct birth date of geico account holder! Her reply was "That's what great about our website!" I checked other insurance website (USAA, and you at least have to enter SSN for verification.
GetHuman: Let's quantify your experience contacting GEICO. On a scale of 1 to 5, how easy is it go get help on a GEICO problem?
~nolongerloveGeico: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nolongerloveGeico: I'd give them a four out of five on communication.
GetHuman: And what about GEICO's ability to quickly and effectively address your problem?
~nolongerloveGeico: For that I would say three out of five.
GetHuman: And finally- any advice for other GEICO customers?
~nolongerloveGeico: Call them early in the day or late. Don't forget any personal or account information you might need for GEICO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nolongerloveGeico taken from his GEICO customer service problem that occurred on November 8th, 2017.