GEICO: They aren't convient. They have no claims reps...

A GEICO customer review by GetHuman user GetHuman-181677 from October 31st, 2017

Background on GetHuman-181677's case

GetHuman: GetHuman-181677 - can you tell our other GEICO customers when your case took place?
GetHuman-181677: Yeah. It was morning, on October 25th.
GetHuman: Did you reach out to GEICO, and if so, how?
GetHuman-181677: I used the 800-841-3000 number I found for on the GetHuman GEICO customer phone number page I was on: GEICO Customer Service Phone Number
GetHuman: And which of these common GEICO customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-181677 a list of common GEICO problems)
GetHuman-181677: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-181677's review of GEICO customer service

GetHuman: So how would you sum up your experience for GetHuman's GEICO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-181677: They aren't convient. They have no claims reps in the E.Alton area we had to go ** min one way to get an est from another body shop. The rep on the phone was rude and not willing to work with us. I wouldn't recommend Geico there are better ins. out there that are willing to go the extra mile.
GetHuman: Let's quantify your experience contacting GEICO. On a scale of 1 to 5, how easy is it go get help on a GEICO problem?
GetHuman-181677: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-181677: I'd give them a five out of five on communication.
GetHuman: And what about GEICO's ability to quickly and effectively address your problem?
GetHuman-181677: For that I would say five out of five.
GetHuman: And finally- any advice for other GEICO customers?
GetHuman-181677: Call them early in the day or late. Don't forget any personal or account information you might need for GEICO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-181677 taken from his GEICO customer service problem that occurred on October 25th, 2017.


3.90 of 5 stars | 151 reviews

GetHuman-181677's GEICO Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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