GMBenefits.com: I called for my Uncle who is hearing impaired...

A GMBenefits.com customer review by GetHuman user GetHuman-289767 from November 27th, 2017

Background on GetHuman-289767's case

GetHuman: GetHuman-289767 - can you tell our other GMBenefits.com customers when your case took place?
GetHuman-289767: Yeah. It was morning, on November 24th.
GetHuman: Did you reach out to GMBenefits.com, and if so, how?
GetHuman-289767: I used the 800-489-4646 number I found for on the GetHuman GMBenefits.com customer phone number page I was on: GMBenefits.com Customer Service Phone Number
GetHuman: And which of these common GMBenefits.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-289767 a list of common GMBenefits.com problems)
GetHuman-289767: "Where to buy" was why I was trying to call.

GetHuman-289767's review of GMBenefits.com customer service

GetHuman: So how would you sum up your experience for GetHuman's GMBenefits.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-289767: I called for my Uncle who is hearing impaired. Someone*thing sent him a letter stting his address was incorrect. Not true. When I tried to tell the lady that his address had not changed and gave her the address. She said she could " not give out any info". I said I am giving you the info. Here is the address just look in your file and see he has not moved it is the same. She stated she could not unless my Uncle called. i said did you not hear what I said he cannot use a telephone. No alternative
GetHuman: Let's quantify your experience contacting GMBenefits.com. On a scale of 1 to 5, how easy is it go get help on a GMBenefits.com problem?
GetHuman-289767: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-289767: I'd give them a four out of five on communication.
GetHuman: And what about GMBenefits.com's ability to quickly and effectively address your problem?
GetHuman-289767: For that I would say one out of five.
GetHuman: And finally- any advice for other GMBenefits.com customers?
GetHuman-289767: Call them early in the day or late. Don't forget any personal or account information you might need for GMBenefits.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-289767 taken from his GMBenefits.com customer service problem that occurred on November 24th, 2017.

GMBenefits.com

1.00 of 5 stars | 10 reviews

GetHuman-289767's GMBenefits.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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