Gaggenau: I was calling to ask about getting service for...
A Gaggenau customer review by GetHuman user ~Anne from November 24th, 2017
Background on ~Anne's case
GetHuman: ~Anne - can you tell our other Gaggenau customers when your case took place?
~Anne: Yup. It was late at night, on November 17th.
GetHuman: Did you reach out to Gaggenau, and if so, how?
GetHuman: And which of these common Gaggenau customer issues best describes the reason you wanted to talk to them?
(Shows ~Anne a list of common Gaggenau problems)
~Anne: "Complaint" was why I was trying to call.
~Anne's review of Gaggenau customer service
GetHuman: So how would you sum up your experience for GetHuman's Gaggenau customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anne: I was calling to ask about getting service for a non-functioning oven. Service was scheduled and I was given a number of things to test so the service person would have a better idea of what to expect and what parts might be needed.
GetHuman: Let's quantify your experience contacting Gaggenau. On a scale of 1 to 5, how easy is it go get help on a Gaggenau problem?
~Anne: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anne: I'd give them a five out of five on communication.
GetHuman: And what about Gaggenau's ability to quickly and effectively address your problem?
~Anne: For that I would say five out of five.
GetHuman: And finally- any advice for other Gaggenau customers?
~Anne: Call them early in the day or late. Don't forget any personal or account information you might need for Gaggenau to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anne taken from his Gaggenau customer service problem that occurred on November 17th, 2017.
Gaggenau
5.00 of 5 stars | 4 reviews
~Anne's Gaggenau Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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