Gaggenau: When first getting the new house with a frezzer...
A Gaggenau customer review by GetHuman user ~desapointed customor from November 6th, 2017
Background on ~desapointed customor's case
GetHuman: ~desapointed customor - can you tell our other Gaggenau customers when your case took place?
~desapointed customor: Yup. It was morning, on October 28th.
GetHuman: Did you reach out to Gaggenau, and if so, how?
GetHuman: And which of these common Gaggenau customer issues best describes the reason you wanted to talk to them?
(Shows ~desapointed customor a list of common Gaggenau problems)
~desapointed customor: "Warranty claim" was why I was trying to call.
~desapointed customor's review of Gaggenau customer service
GetHuman: So how would you sum up your experience for GetHuman's Gaggenau customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~desapointed customor: When first getting the new house with a frezzer and frigt from Gaggenau, both unit did not work this was in early spring of ****, whell it got fixed, new frigurator and a fixed frezzer after floor damage and a waith for * weeks, wow now July ****, frezzer out of service, no help with a loaner so it up to me to try to safe the food there was in it, and again a wait for * days before they will be back to fixed it, wow this was to be the best product on the marked, wast of money in my opinion, I will never tell a friend to bye this product, only if I dont like that person any more
GetHuman: Let's quantify your experience contacting Gaggenau. On a scale of 1 to 5, how easy is it go get help on a Gaggenau problem?
~desapointed customor: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~desapointed customor: I'd give them a five out of five on communication.
GetHuman: And what about Gaggenau's ability to quickly and effectively address your problem?
~desapointed customor: For that I would say five out of five.
GetHuman: And finally- any advice for other Gaggenau customers?
~desapointed customor: Call them early in the day or late. Don't forget any personal or account information you might need for Gaggenau to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~desapointed customor taken from his Gaggenau customer service problem that occurred on October 28th, 2017.
Gaggenau
5.00 of 5 stars | 4 reviews
~desapointed customor's Gaggenau Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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