GameFly: I want to say something I rented a game and the...

A GameFly customer review by GetHuman user ~Christian proust from November 26th, 2017

Background on ~Christian proust 's case

GetHuman: ~Christian proust - can you tell our other GameFly customers when your case took place?
~Christian proust : Yes I can. It was morning, on November 24th.
GetHuman: Did you reach out to GameFly, and if so, how?
~Christian proust : I used the 888-986-6400 number I found for on the GetHuman GameFly customer phone number page I was on: GameFly Customer Service Phone Number
GetHuman: And which of these common GameFly customer issues best describes the reason you wanted to talk to them?
(Shows ~Christian proust a list of common GameFly problems)
~Christian proust : "Returns" was why I was trying to call.

~Christian proust 's review of GameFly customer service

GetHuman: So how would you sum up your experience for GetHuman's GameFly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Christian proust : I want to say something I rented a game and the game that I rented wasn't the one that came to me. And the game that I purchase means that I buy the game and it hasn't come yet am not happy with this service because I just became a member.and am looking to see if you can help me out.
GetHuman: Let's quantify your experience contacting GameFly. On a scale of 1 to 5, how easy is it go get help on a GameFly problem?
~Christian proust : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Christian proust : I'd give them a four out of five on communication.
GetHuman: And what about GameFly's ability to quickly and effectively address your problem?
~Christian proust : For that I would say one out of five.
GetHuman: And finally- any advice for other GameFly customers?
~Christian proust : Call them early in the day or late. Don't forget any personal or account information you might need for GameFly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Christian proust taken from his GameFly customer service problem that occurred on November 24th, 2017.

GameFly

3.11 of 5 stars | 63 reviews

~Christian proust 's GameFly Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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