GameFly: i called the *** number no one answers just a r...
A GameFly customer review by GetHuman user ~tiara from November 5th, 2017
Background on ~tiara's case
GetHuman: ~tiara - can you tell our other GameFly customers when your case took place?
~tiara: Yes I can. It was morning, on October 27th.
GetHuman: Did you reach out to GameFly, and if so, how?
GetHuman: And which of these common GameFly customer issues best describes the reason you wanted to talk to them?
(Shows ~tiara a list of common GameFly problems)
~tiara: "Overcharge/Strange charge" was why I was trying to call.
~tiara's review of GameFly customer service
GetHuman: So how would you sum up your experience for GetHuman's GameFly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tiara: i called the *** number no one answers just a recording he says his piece and then hangs up never even got transferred to anyone at all tried suggestions to press * when he starts talking and * repeatedly does not work just hangs up even faster they charged me ** dollars when my fress trial doesnt even end for another few weeks. i overdrafted because of it and now cant even make my morgage payment i am p-ed off!
GetHuman: Let's quantify your experience contacting GameFly. On a scale of 1 to 5, how easy is it go get help on a GameFly problem?
~tiara: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tiara: I'd give them a five out of five on communication.
GetHuman: And what about GameFly's ability to quickly and effectively address your problem?
~tiara: For that I would say one out of five.
GetHuman: And finally- any advice for other GameFly customers?
~tiara: Call them early in the day or late. Don't forget any personal or account information you might need for GameFly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tiara taken from his GameFly customer service problem that occurred on October 27th, 2017.