GameFly: The free trial is not ** days like it says by t...

A GameFly customer review by GetHuman user ~prince6789 from November 26th, 2017

Background on ~prince6789's case

GetHuman: ~prince6789 - can you tell our other GameFly customers when your case took place?
~prince6789: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to GameFly, and if so, how?
~prince6789: I used the 888-986-6400 number I found for on the GetHuman GameFly customer phone number page I was on: GameFly Customer Service Phone Number
GetHuman: And which of these common GameFly customer issues best describes the reason you wanted to talk to them?
(Shows ~prince6789 a list of common GameFly problems)
~prince6789: "Change order" was why I was trying to call.

~prince6789's review of GameFly customer service

GetHuman: So how would you sum up your experience for GetHuman's GameFly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~prince6789: The free trial is not ** days like it says by the time you get your first game it's * days..had the game for two Days by the time you get the next game its * days...wanted to purchase the next game but the game didnt work right called customer service but was on hold for ** min each time I eventually gave up..canceled. .membership. .good idea but they need to work on getting the games faster considering I live in the same town where the games comes from and the hold times..
GetHuman: Let's quantify your experience contacting GameFly. On a scale of 1 to 5, how easy is it go get help on a GameFly problem?
~prince6789: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~prince6789: I'd give them a two out of five on communication.
GetHuman: And what about GameFly's ability to quickly and effectively address your problem?
~prince6789: For that I would say five out of five.
GetHuman: And finally- any advice for other GameFly customers?
~prince6789: Call them early in the day or late. Don't forget any personal or account information you might need for GameFly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~prince6789 taken from his GameFly customer service problem that occurred on November 17th, 2017.

GameFly

3.11 of 5 stars | 63 reviews

~prince6789's GameFly Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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