GameFly: TV ad says you can buy ANY game if you like it...

A GameFly customer review by GetHuman user ~acwmichbrig from November 24th, 2017

Background on ~acwmichbrig's case

GetHuman: ~acwmichbrig - can you tell our other GameFly customers when your case took place?
~acwmichbrig: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to GameFly, and if so, how?
~acwmichbrig: I used the 888-986-6400 number I found for on the GetHuman GameFly customer phone number page I was on: GameFly Customer Service Phone Number
GetHuman: And which of these common GameFly customer issues best describes the reason you wanted to talk to them?
(Shows ~acwmichbrig a list of common GameFly problems)
~acwmichbrig: "Returns" was why I was trying to call.

~acwmichbrig's review of GameFly customer service

GetHuman: So how would you sum up your experience for GetHuman's GameFly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~acwmichbrig: TV ad says you can buy ANY game if you like it, but they REPEATEDLY REFUSED to sell ANY game I ever rented!!! IMMEDIATELY CANCELED MY ACCOUNT!!
GetHuman: Let's quantify your experience contacting GameFly. On a scale of 1 to 5, how easy is it go get help on a GameFly problem?
~acwmichbrig: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~acwmichbrig: I'd give them a four out of five on communication.
GetHuman: And what about GameFly's ability to quickly and effectively address your problem?
~acwmichbrig: For that I would say three out of five.
GetHuman: And finally- any advice for other GameFly customers?
~acwmichbrig: Call them early in the day or late. Don't forget any personal or account information you might need for GameFly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~acwmichbrig taken from his GameFly customer service problem that occurred on November 21st, 2017.

GameFly

3.11 of 5 stars | 63 reviews

~acwmichbrig's GameFly Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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