GameFly: They do not replace defective rental games, the...

A GameFly customer review by GetHuman user ~Lady Dallas from November 19th, 2017

Background on ~Lady Dallas's case

GetHuman: ~Lady Dallas - can you tell our other GameFly customers when your case took place?
~Lady Dallas: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to GameFly, and if so, how?
~Lady Dallas: I used the 888-986-6400 number I found for on the GetHuman GameFly customer phone number page I was on: GameFly Customer Service Phone Number
GetHuman: And which of these common GameFly customer issues best describes the reason you wanted to talk to them?
(Shows ~Lady Dallas a list of common GameFly problems)
~Lady Dallas: "Cancel order" was why I was trying to call.

~Lady Dallas's review of GameFly customer service

GetHuman: So how would you sum up your experience for GetHuman's GameFly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lady Dallas: They do not replace defective rental games, they take it back and send you the next game on your list and if it is a highly wanted they will add it back to your Que and hopefully when you send one game back you will get the game that was defective IF it is available
GetHuman: Let's quantify your experience contacting GameFly. On a scale of 1 to 5, how easy is it go get help on a GameFly problem?
~Lady Dallas: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lady Dallas: I'd give them a three out of five on communication.
GetHuman: And what about GameFly's ability to quickly and effectively address your problem?
~Lady Dallas: For that I would say two out of five.
GetHuman: And finally- any advice for other GameFly customers?
~Lady Dallas: Call them early in the day or late. Don't forget any personal or account information you might need for GameFly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lady Dallas taken from his GameFly customer service problem that occurred on November 16th, 2017.

GameFly

3.11 of 5 stars | 63 reviews

~Lady Dallas's GameFly Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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