I bought a playstation at gamestop as a Christm...
A GameStop customer review by GetHuman user GetHuman-138595 from November 25th, 2017
Background on GetHuman-138595's case
GetHuman: GetHuman-138595 - can you tell our other GameStop customers when your case took place?
GetHuman-138595: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to GameStop, and if so, how?
GetHuman: And which of these common GameStop customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-138595 a list of common GameStop problems)
GetHuman-138595: "Refund a Charge" was why I was trying to call.
GetHuman-138595's review of GameStop customer service
GetHuman: So how would you sum up your experience for GetHuman's GameStop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-138595: I bought a playstation at gamestop as a Christmas present for my son. The salesman assured me there would not be a problem if the system didn't work. When the system didn't work, a different salesman said there was nothing he could do, since it was a specialty order and over ** days sine I purchased it. When I told him what the other salesman said, he repeated that there was nothing he could do, and I had to contact Sony for a work order *, then call him back for further instructions. On Jan. **, I was able to talk to a Sony rep., who said she would send a box to return the system to Sony, but did not give me a work order *. Today is Jan. **. The system was sent back this morning. The second rep. I talked to said I could not get a refund, only a repair.*The only reason I gave a rating of "*" is that there wasn't a lower selection.
GetHuman: Let's quantify your experience contacting GameStop. On a scale of 1 to 5, how easy is it go get help on a GameStop problem?
GetHuman-138595: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-138595: I'd give them a one out of five on communication.
GetHuman: And what about GameStop's ability to quickly and effectively address your problem?
GetHuman-138595: For that I would say one out of five.
GetHuman: And finally- any advice for other GameStop customers?
GetHuman-138595: Call them early in the day or late. Don't forget any personal or account information you might need for GameStop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-138595 taken from his GameStop customer service problem that occurred on November 19th, 2017.